Money-back guarantee
30-day money-back guarantee at HATOCH®
We are confident in the quality and effectiveness of our cleaning products. That's why we offer you a risk-free 30-day money-back guarantee .
✅ Our Guarantee Promises
- 30-day trial period – Try out HATOCH® products at your leisure
- Full refund – you will receive 100% of your purchase price back.
- Simple process – No lengthy forms or justifications required
- Fast processing – refund within 2-3 working days after receipt of goods
📋 How returns work
Step 1: Making contact
Please send us an email to info@hatoch.de within 30 days of receipt with:
- Your order number
- The product you wish to return
- Optional: Brief feedback on why the product did not meet your expectations (helps us to improve)
Step 2: Return
We will send you a return label immediately. Please pack the product securely and return it to us.
Step 3: Refund
After receiving the goods, you will receive a full refund to your original payment method within 2-3 working days.
⚠️ Warranty conditions
- The warranty applies to all HATOCH® products.
- Returns accepted within 30 days of receiving the goods.
- The product should be at least 50% full (we want you to really test it!).
- Original packaging is not required
- We will cover the return shipping costs.
💡 Why do we offer this guarantee?
HATOCH® products are developed based on over 28 years of practical experience in professional building cleaning. We know they work – and we want you to experience that for yourself, risk-free.
Our products are:
- NSF-certified for use in the food industry
- Solvent-free and gentle on the skin
- Biodegradable
- Made in Germany
📞 Questions about the warranty?
Our customer service team will be happy to assist you:
Email: info@hatoch.de
Contact form: Go to contact page
Your satisfaction is our motivation. If HATOCH® doesn't deliver on our promises, we want to know – and you should get your money back.