30-day money-back guarantee at HATOCH®

We are confident in the quality and effectiveness of our cleaning products. That's why we offer you a risk-free 30-day money-back guarantee .

✅ Our Guarantee Promises

• 30-day trial period – Try out HATOCH® products at your leisure
• Full refund – you will receive 100% of your purchase price back.
• Simple process – No lengthy forms or justifications required
• Fast processing – refund within 2-3 working days after receipt of goods

📋 How returns work

Step 1: Making contact

Please send us an email to info@hatoch.de within 30 days of receipt with:

• Your order number
• The product you wish to return
• Optional: Brief feedback on why the product did not meet your expectations (helps us to improve)

Step 2: Return

We will send you a return label immediately. Please pack the product securely and return it to us.

Step 3: Refund

After receiving the goods, you will receive a full refund to your original payment method within 2-3 working days.

⚠️ Warranty conditions

• The warranty applies to all HATOCH® products.
• Returns accepted within 30 days of receiving the goods.
• The product should be at least 50% full (we want you to really test it!).
• Original packaging is not required
• We will cover the return shipping costs.

💡 Why do we offer this guarantee?

HATOCH® products are developed based on over 28 years of practical experience in professional building cleaning. We know they work – and we want you to experience that for yourself, risk-free.

Our products are:

• NSF-certified for use in the food industry
• Solvent-free and gentle on the skin
• Biodegradable
• Made in Germany

📞 Questions about the warranty?

Our customer service team will be happy to assist you:

Email: info@hatoch.de
Contact form: Go to contact page

Your satisfaction is our motivation. If HATOCH® doesn't deliver on our promises, we want to know – and you should get your money back.