Shipping guarantee and delivery information
Shipping guarantee and delivery information
Fast, reliable shipping is a matter of course for us. Your HATOCH® cleaning products should arrive quickly – so you can get started right away.
📦 Our shipping guarantee
- Shipping within 24 hours for orders placed before 2 PM (weekdays)
- Tracking for every shipment – you always know where your package is.
- Secure packaging – your products will arrive undamaged.
- Shipping confirmation via email with tracking number
🚚 Delivery times Germany
| Shipping method | Delivery time | Cost |
|---|---|---|
| Standard shipping (DHL) | 2-3 working days | €4.90 |
| Express shipping | 1-2 working days | €9.90 |
| Free Shipping | 2-3 working days | Minimum order value of €50 |
Orders placed before 2 PM will be shipped on the same working day.
🌍 International shipping (EU)
| country | Delivery time | Cost |
|---|---|---|
| Austria, Netherlands, Belgium | 3-5 working days | €9.90 |
| France, Poland, Czech Republic | 4-6 working days | €12.90 |
| Rest of the EU | 5-8 working days | €14.90 |
Free shipping on orders over €100 to all EU countries.
📍 Shipment tracking
As soon as your order leaves our warehouse, you will receive:
- Shipping confirmation via email
- Tracking number (DHL or DPD)
- Link to live stream tracking
- Estimated delivery date
You can track your shipment at any time using DHL shipment tracking.
🏢 Business customers & bulk orders
Do you regularly order larger quantities? We offer:
- Individual shipping conditions apply for orders over €500.
- Pallet shipping for bulk buyers
- Fixed delivery dates by arrangement
- Direct delivery to construction sites is possible.
Contact us for a customized offer: info@hatoch.de
📅 Shipping times & holidays
Regular shipping days: Monday to Friday
Order acceptance: 24/7 online
Shipping cutoff: 2 PM for same-day shipping
Please note: Delivery times may be longer on public holidays and between December 24th and January 1st. We will inform you in a timely manner on our website.
❓ Frequently Asked Questions about Shipping
What happens if I'm not at home?
DHL will leave a notification and take the package to the nearest Packstation or branch. You can also redirect the delivery online.
Can I have my delivery sent to a parcel locker?
Yes! Simply enter your DHL Packstation address as the delivery address.
Do you also deliver to construction sites?
Yes, we deliver to any address throughout Germany – including construction sites. Please provide a phone number so the driver can contact you if necessary.
What if my package arrives damaged?
Please document the damage with photos and contact us within 48 hours. We will send you a free replacement immediately.
📞 Questions about shipping?
Our customer service team will be happy to assist you:
Email: info@hatoch.de
Contact form: Go to contact page
Fast, safe, reliable – you can rely on HATOCH®.